Job responsibilities

Receive Visitors

Meet and greet company visitors and walk-in customers appropriately

Determine visitor needs in a professional manner

Manage, assist and guide visitors to the correct person or department.

As you are the first point of customer contact in the organization you need to provide a fast and high-quality efficient service.

Answer Phone Calls

Answer and address incoming phone calls in a timely and professional manner

Clearly determine the purpose of the call

Deal with queries and provide correct information using professional telephone etiquette

Provide general information about products and services.

Forward calls to appropriate person

Take and deliver messages accurately and completely

Manage Mail / fax

Sort and distribute incoming mail and Fax

Prepare outgoing mail for customers or couriers

Respond to all email, fax and WhatsApp messages

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