Reporting directly to the Reservations Manager, the Reservations Agent is directly responsible for
handling telephone inquiries, accepting reservations and the subsequent input into the computer
On a broader scale the Reservations Agent must work closely will all Front Office and
Sales & Marketing personnel, and in particular, Sales & Marketing, providing lead advice and
constant “feedback” concerning both inquiries and firm reservations.
The Reservations Agent
must work at all times in maximizing occupancy potential, whilst protecting the
Hotel’s business mixes. The Reservations Agent must at all times maintain a professional, yet
friendly business manner in all guest and client liaison, personally, in correspondence and on the
telephone. The Reservations Agent is also to pay particular attention to the use of the Guest
History facility in the OPERA PMS system.
RESPONSIBILITIES AND MEANS
The Reservations Agent is responsible and accountable for all operations in relation to the
Reservations Agent area of the Hotel whilst on duty. All computer input, manual filing
procedures and statistical information relevant to reservations must be of high quality. You
should strive to provide the most comprehensive and accurate information, to telephone callers,
guests and other staff and Departments of the Hotel.
Warning: Never Pay To Get A Job. Legitimate companies don’t ask for money.