Welcome guests, check in /check out, deal with guest queries, provide prompt and professional guest service, attend to guest requirements and ensure guest satisfaction.
DUTIES & RESPONSIBILITIES
welcome and greet guests answer and direct incoming callsinform guests about the hotel rates and servicesmake and confirm reservations for guestsensure proper room allocationregister and check in and check out guestsverify guest’s payment method and imprint credit cards for authorizationissue room keys and direct guests to their roomsmaintain clear and accurate records of guest room bookingscompute all guest billings, accurately post charges to guest rooms and house accountsreceive and transmit messages for guestsretrieve mail, packages and documents such as faxes for guestslisten and respond to guest queries and requests both in-person and by phoneprovide accurate information about local attractions and servicesliaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guestscomplete and maintain any incident reports, daily activity reports or other reports requested by managementreview accounts and charges with guests during the check-out processprocess accurate payment of guest accountsinform housekeeping when rooms have been vacated and are ready for cleaningmonitor visitors to the hotelenforce rules and policies of the hotelmaintain a neat and orderly front desk and reception area
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