Customer Experience Associate

Customer Experience Associate
  • Company Name:Furchild Food Stuff Supply
  • Employment Type:Contract
  • Monthly Salary:Unspecified
  • Minimum Work Experience:2-5 Years
  • Minimum Education Level:Bachelors Degree
  • Listed By:Employer
  • Company Size:11-50 Employees
  • Career Level:Mid-level


We are Furchild, the first and only fresh, healthy pet food producer and subscription service in the UAE.

We make fresh human-grade pet food, tailored for each dog or cat’s nutritional needs and deliver directly to our customers’ doors. Through Furchild’s carefully crafted meals, dogs and cats can truly live their healthiest, happiest lives.

After smashing our 2019 growth targets, Furchild has become one of UAE’s fastest growing startups after being founded by a husband and wife team in 2016, who are massive pet lovers. We are now the UAE’s leading natural pet food subscription service. Improving the health and pleasing the taste buds of pets all over the UAE.

Come join the Furchild family as we continue to figure out ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

Furchild has even more ambitious growth plans for 2020 and is looking for Customer Experience Associates to join our team and help us to reach our sales goals and change the pet food industry!



Customer Experience Associate

Our Customer Experience team sits at the front line of a burgeoning startup that is committed to delivering the best experience at every stage. We’re looking for an advocate for our customers –– someone who continuously raises the bar by inventing creative solutions on the fly. In this role, you’ll provide exceptional service and build your skills in analytics, sales, and communications. This role is largely office/phone based.

We are currently hiring for a variety of full time schedules and applicants must have availability to work weekends.

You must be able to:

• Deliver exceptional customer service through one-on-one interactions
• Leave every prospective and current customer feeling loved and valued
• Manage customer relationships across multiple channels, including emails, phones, our order management system and more!
• Be target driven and smash our team sales targets
• Utilize feedback to improve systems and assist in developing the Furchild Customer Journey
• Track responses and work with product team to develop future improvements
• Learn to be a health and nutrition wiz; provide support on dog health, care, and wellness
• Participate in cross-functional projects with opportunities for growth, i.e. customer insights, user experience, operations
• Reflect our values in all things

Essential skills:

• A pet lover is a must! You love pets and approach every pet with the same empathy and understanding as if it were your own
• Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions.
• Exceptional phone manner
• Excellence in grammar required #grammarpolice
• Outgoing, charismatic and confident… A bit of a charmer
• Excellent communication skills and highly organised
• Amazing interpersonal skills
• Pro-active, entrepreneurial ‘can do’ attitude
• Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you.
• A sense of humour (it helps!)
• Passion for startups, e-commerce and/or pets!

Other Experience:

• Proficiency in English is mandatory both verbally and written.
• Bachelor’s Degree from an accredited three-year college or university.
• Previous experience in customer-centric roles (retail, food service, etc.)
• Experience with pets or health-foods preferred
• Interest in working in a pet-friendly, fast-moving environment
• Full UAE’s driver’s license (some driving/travel will be required)

What you get:

• An attractive compensation package
• Complete training program
• Excellent mentorship and support
• Working with a fun, young and ambitious team
• Awesome social events, team building and company parties
• Sales incentives… New pair of kicks, Travel Vouchers
• Progression – Rise through the ranks
• New dog-friendly office in the heart of Dubai (Bring your pet to work!)
• Discounted fresh food for your Furchild

If you love sales, if you love pets and natural products, If you want to be a member of a fun and innovative company? Then Apply now!

Should you want to standout, tell us in your cover letter why you’re interested in joining Furchild and how your skills match the responsibilities detailed in this posting.


Warning: Never Pay To Get A Job. Legitimate companies don’t ask for money.

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