Novotel World Trade Centre-Guest Service Agent

Novotel World Trade Centre-Guest Service Agent
  • Welcomes guests as soon as they arrive with great care and attention• Helps encourage customer loyalty by building friendly, personalised relationships
  • • Ensures that administrative procedures never take priority over guest relations• Anticipates guests’ needs and takes them into consideration
  • • Handles any guest complaints and/or remarks; provides a response as soonas possible.
  • • Has an impeccable attitude which conveys the image of the brand and hotel
  • • Good interpersonal skills, guest oriented and service minded• Team spirit
  • • Good listening skills and ability to anticipate
  • • Good presentation and confident speaking skills
  • • Dynamic
  • • Sales oriented


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