Front Desk Agent- Millennium Hotels

Front Desk Agent- Millennium Hotels
Welcome to our World
Our Vision at Millennium Central Downtown is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.
We have an Ambition to operate 100 preferred hotels by year 2020.
Job Location
Conveniently located at the heart of Downtown Dubai, the hotel is only 10 kilometers away from Dubai International Airport (DXB) with easy access to the city’s commercial areas such as Business Bay District, Dubai International Financial Centre and Dubai World Trade Centre. A short walk will take you to Dubai Mall, a world-class shopping destination, and the striking landmarks of Burj Khalifa, the tallest building in the world and the newly-built Dubai Water Canal.

The hotel features 242 beautifully appointed rooms with urban decor and all the comfort required to ensure a relaxed stay during your busy schedule, modern and flexible meeting facilities for business, creative brainstorming or social gatherings make the hotel an ideal base for business and leisure travelers.

With its sensational nightclubs (LIVE Dubai & So Lounge), stylish lounge (Lighthous Terrace Bar & Lounge), well-equipped fitness center and spa facilities (Luxury Spa), the hotel is the perfect choice for a downtown destination.

Key Job Responsibilities
As a Front Desk Agent, you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
  • Provide prompt, courteous and efficient service to all guests
  • Achieve a high level of customer satisfaction through personalized service from arrival till departure
  • Maintain up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

  • Bachelor’s degree in hospitality
  • Minimum 2 years experiences in the Front Office Department within a hotel.
  • Knowledge of Opera is must.
  • Excellent written and verbal English communication skills
  • Knowledge in an additional language will be an advantage
Primary Location: AE-DU-Dubai
Job: Front Office
Organization: Millennium Central Downtown
Schedule: Regular
Shift: Standard
Job Type: Full-time
Job Posting: Jan 16, 2020, 1:04:53 PM


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