Crowne Plaza-Instant Service Agent – Crowne Plaza Dubai-Deira

Crowne Plaza-Instant Service Agent - Crowne Plaza Dubai-Deira


About us
There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. Crowne Plaza Dubai-Deira is a few metres away from shopping malls and from the newly build Dubai rail system, linking you with the rest of this exciting city, including the famous Jumeirah district and the Emirates Shopping Mall. With 300 rooms and suites, Crowne Plaza Dubai – Deirafeatures an outdoor pool and bar, a health club, a sportsbar, a renowned restaurant with live cooking stations, a coffee shop and With 7 meeting rooms and a pillar-free ballroom that can host up to 1,200 guests, the hotel is a stunning venue for events and weddings in Dubai City Centre. Our 8 meeting rooms feature state-of-the art amenities and are located on the same floor.extensive conference facilities.
Your day to day
As an Instant Service Agent, you will act as the central communication point of contact at the hotel by providing and co-ordinating rapid responses to all guest requests, inquiries and needs; as well as assigning work orders to appropriate department or personnel. Your day to day activities will also include the following :• Notifies guests or internal staff of any delays in performing work orders in accepted standard time and calls back guests to ensure guest satisfaction within accepted time frame.• Handles all guest wake-up calls.• Handles guest messages – written and or voice mail and sends fax out regarding guest inquiries and requests.• Has the knowledge to check-in and check-out guests from Opera, through the telephone• Handles guest calls for the pick-up and delivery of laundry, pressing, mending and dry-cleaning.• Updates all white boards with current information about the hotel and its activities and has complete knowledge of all in-house groups and banquet events current and future.• Well aware of the restaurants operating hours and specials/promotions within the operation as well as catering space requirements and locations.
What we need from you
• Have excellent communication skills, customer oriented; be charming by being approachable, having confidence and showing respect.• Being flexible to work in various shift• Previous experience in a similar role in a 5 star international hotel chain would be a benefit• English Language proficiency
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www. to find out more about us.


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